At Gedeng , we are committed to providing our customers with the freshest and highest quality produce. We take great pride in the products we offer, and we want you to be completely satisfied with your purchase. However, we understand that there may be occasions when you need to request a refund or return a product. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.

  1. Refund Policy:

    1.1. Quality Guarantee: We guarantee the quality and freshness of our produce. If you are not satisfied with the quality of the products you receive, please contact us within 48 hours of receiving your order. We may request photographs of the items in question to assess the issue. If we determine that the quality of the product does not meet our standards, we will issue a full refund for the affected items or provide a credit for your next purchase.

    1.2. Damaged or Missing Items: In the event that your order arrives with damaged or missing items, please contact us within 48 hours of receiving your order. We will either arrange for a replacement of the damaged or missing items or issue a refund for the value of the affected items.

  2. Returns Policy:

    2.1. Unopened and Non-Perishable Items: We do not accept returns for unopened and non-perishable items.

    2.2. Perishable Items: Due to the nature of our products, we do not accept returns for perishable items unless there is a quality issue (as outlined in section 1.1). In such cases, please follow the procedures mentioned in the Refund Policy.

  3. How to Request a Refund or Return:

    To request a refund or return, please follow these steps:

    3.1. Contact Customer Support: You can contact our customer support team by 277306998@qq.com within 48 hours of receiving your order. Please provide your order number and a detailed explanation of the issue.

    3.2. Verification: Our customer support team will review your request and may request additional information, such as photographs of the products in question, to assess the issue.

    3.3. Resolution: We will work to resolve the issue as quickly as possible. Depending on the nature of the issue, this may involve issuing a refund, providing a credit, or arranging for a replacement of damaged or missing items.

  4. Refund Processing:

    Refunds will be processed within 15 business days after approval. The refund will be issued in the same form as the original payment method.

  5. Changes to this Policy:

    We reserve the right to update or change this Refund and Returns Policy at any time. Any changes to this policy will be posted on our website, and the date of the most recent revision will be indicated at the top of the page.

By making a purchase from Gedeng , you agree to this Refund and Returns Policy. If you have any questions or need further assistance, please do not hesitate to contact our customer support team. We are here to ensure your satisfaction and the quality of our products.